E‑Service Africa Limited (often referred to as eSAL) is a leading Ghanaian Business Process Outsourcing (BPO) and technology services company established in 2001 and headquartered in Accra, Ghana. It specialises in providing outsourced customer engagement, contact centre support, managed services, and knowledge‑process outsourcing to clients across multiple industries including telecommunications, financial services, energy, travel, media and technology sectors. The company operates a state‑of‑the‑art omni‑channel delivery centre that supports customer interactions 24/7, handling millions of customer engagements annually.

E‑Service Africa’s services include contact centre outsourcing, inbound customer care, technical support, managed IT services, and turnkey contact centre setup and management. Its solutions help businesses improve customer satisfaction, streamline operations, and deliver seamless engagement across phone, digital, and social channels. The company also focuses on training and workforce development, enabling clients to scale their customer support efficiently while creating employment opportunities in Ghana.

The firm has attracted significant strategic investment as part of its growth trajectory. In 2024, Growth Investment Partners Ghana, backed by British International Investment (BII), made a major investment in eSAL to support its expansion and upgrade of technology and infrastructure — enabling the company to enhance its global delivery capacity and serve a larger international client base.